If you're not 100% satisfied with your BH product, we'll make it right with a refund or exchange. Every time.

*Unfortunately we can't refund or exchange for change of mind, tampers not fitting baskets, or other problems that aren't our wrongdoing.

Global shipping is unpredictable at the moment. Please bear with us as we all navigate these interesting times.

If you select a cheaper shipping service, there may be gaps in the tracking. Sometimes packages get stuck in customs before handover to the local postal authorities. This stage in the process has no tracking, no phone number to call and no way of expediting a shipment. If an order hasn't emerged from this stage after 10 weeks we will offer a refund or replacement. If this isn't ok for you, please select a premium courier service.

We do our best to minimise packaging waste and shipping weights. Because of this our recyclable product boxes are also the shipping box, and so they may arrive with some light damage from handling. The product inside should be fine. If not please let us know!

If something is out of stock, please know we're working to get it back ASAP. Sign up to our newsletter or instagram to hear about replenishments and updates.

For orders with less than 5 cartons please use our wholesale cartons page. For larger orders please get in touch via orders@baristahustletools.com

Warranty

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Barista Hustle Tools.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Barista Hustle Tools will refund or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Barista Hustle Tools will either send a replacement of the Product at no charge, or we might also issue a refund depending on customer's preference.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Barista Hustle Tools is 1 year from the date of purchase.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

• conditions, malfunctions or damage not resulting from defects in material or workmanship
  

What do you have to do?

To obtain warranty service, you must first contact us at orders@baristahustletools.com to determine the problem and find the most appropriate solution for you.